Strive for excelence
Experience destinations are crafted to cater to the preferences of modern families.
Pioneering these experiences involves shaping businesses to embody a unique brand, reflecting the character of the market and fostering an emotional connection with guests. The transformation takes place when guests’ perception surpasses their expectations, leaving them feeling truly special. This leads to them enthusiastically sharing their experience with others long after they’ve left and giving them a reason to return.
Many businesses have become complacent, relying on outdated service presentations. When consumers sacrifice the “real” value they desire, for lack of anything better, their willingness to re-visit dramatically declines. Intangible “people” value experiences are in in high demand, while average or below average transactional businesses are common and continue to struggle, as the size of the family market compresses. The worst brand is the one perceived as a low priced, commodity.
Reality is what they are saying as they are walking out.
Invaluable Feature
Master guest expectations with basic service tasks
Mastering guest expectations with basic service tasks is the foundation, while engaging, meaningful, emotional connection drives repetitive loyal guests. FL Price will evaluate and define your current service culture, standards and operation, then reengineer it, utilizing industry proven templates, best practices and virtual support to assist clients in their transformation. It starts with redevelopment of deficient service delivery, then surpasses service mastery to become an experience destination, where your people become your most valued attraction.
Scope of work
New upstart social/FEC and hybrid businesses
Goal: Develop the systems and training to perpetuate a premium business offering that aligns with all stakeholders’ vision and the business plan. Organize and facilitate the opening team selection and training, while training your management and future trainers, for a smooth and profitable opening and ongoing operation.
Discovery/Prep For Experience Culture Development
- Overview of business concept, facilities layout, review feasibility study, design and business plan
- Identify the customer persona and level of experience offering owners desire to achieve
- Discover and extract business culture components from owners(s)
- Customize discovery into the business’s operational foundation and organizational culture
- Set project and opening milestones timeline
- Review a feasibility study’s competitive advantage
- Using the feasibility study’s competitive advantage, provide a template and coaching for client to visit and research top 3 competitor’s operations
Guest Experience Culture Development
- Templates and virtual coaching and guidance
- Develop your personal why, vision/purpose
- Organizational values – belief statements
- Orientation video Owner’s welcome (2min) - Origin’s story, owner’s impact story
- Culture message communications for employee team and branding message
- Guest Experience Journey Path
- Guest emotional engagement tactics
- Ongoing productivity/training to habit leadership
Custom Guest Experience Training Materials Developed
Individual GX Journey paths (developed and documented) to train, maintain and manage guest experience visit from beginning to end.
- Entry/exit
- Attractions/game room
- Front of house F&B (collaborating with F&B professional)
- Parties/Groups/Events
- Service Recovery parameters/training/recovery log tracking
Training: Site visit 1 Guest Experience - two days (FL Price)
- Guest experience training (opening team)
- Front line team GE training (4 hours) all staff
- Management/Jedi ongoing training and productivity leadership (2 hours)
- Emotional engagement, training to habit
- Friends & family event and operation assist
- Leadership, coaching, productivity training
- Ongoing training continued online module uses and reinforcement tactics
*Travel expense additional on all site visits (flight, hotel, auto, gas, parking, $60 per diem per day)
Lets start a conversation
Check out our other programs
Opening & modernization development
Frank will leverage his expertise, experience, and proven results to assist in the early process, eliminating operational pitfalls and frustrations, and ensuring a healthy start for long-term sustainable growth and profitability for your new business.
Parties, Groups, & Sales Optimization
Enhance the success of your amusement business by optimizing the intangible aspects of your key revenue streams, such as birthday parties, group, adult, and holiday events. Our personalized and engaging approach ensures that these elements are human interactive.
Hiring Personality Systems
At FL Price, we understand the vital role of leadership and a dynamic, enthusiastic workforce in driving the success of your business. Our proven systems and comprehensive support will help you attract, recruit, train, and retain top-tier managers and employees.
Hybrid Onsite & "DIY" Training Options
Frank offers both onsite and online "DIY" training options, we take the hassle out of having limited access to these educational and experienced based modules. He can come to you to do onsite training with you and your staff or learn for yourselves through his online courses.