Address:5064 Sunset Fairways Drive
Holly Springs, NC 27540
Win their hearts and their wallets will follow. Your guest are changing. They are looking for an "Experience" worthy of their time, not just the fun and games. Do you have an experience strategy? Let's talk about making you an Experience Destination.
Training & Workshops – Parties/Groups, Guest Experience, Frontline Party Teams
Each venue is designed to the meet specific current and future needs of all types or family entertainment and leisure businesses looking to add economic value and new profit centers to their offerings. These workshops and trainings are the solution to improve performance, guest satisfaction and profitability for a variety of audiences including: family entertainment centers (indoor and outdoor), bowling centers (traditional and hybrid), party centers, restaurants, skating facilities (roller and ice) water and amusement parks (indoor and outdoor), zoos / aquariums, museums, parks and recreation and sports centers. Executives, owners, managers, party supervisors and front line employee team members will gain new insights of the business, from optimizing guest experiences, recruiting, hiring and training personality to a more profitable birthday parties and group event program.
Living a Service Culture
The first steps to the path of an experience destination is assessing, defining, installing and living a service culture. Many businesses have become complacent or stale in their service presentation with the guest having to sacrifice the value they desire for lack of anything better. Your business will never be anything more than a low priced commodity amongst the many options families may choose to spend their time and money. When they do visit and walk away unsatisfied for what they paid or they won’t be telling others. FL Price will evaluate, review and define current service culture, vision, core beliefs and operational standards and include templates, coaching and virtual support to assist client in the development or redevelopment of deficient areas and then train the staff as well as provide tools to continually improve. LEARN MORE
Key Revenue Centers Program development – Children’s Parties, Adult Events and Holiday Events The intangible elements of your key revenue centers can be optimized when they are human interactive, engaging and personalized. Traditional concepts that do not have a unique delivery, blend with all the other family entertainment options competing for the same level of value. FL Price will uncover your best practices or ideas, define and write custom process manuals and then train your team to lift your parties and events above all the others in your market, based on the unique way you do them. LEARN MORE
Grand Opening / Modernization Opening Team - Selection & Key Revenue Programs (parties & adult events)
You design, build and open once, but operate for the life of the business. You get one shot at defining your brand with a first impression that’s difficult and expensive to recreate and change guest perception if the ball gets dropped. It begins from the top down, defining the guest experience culture and communicating it early in every facet of the operation. The opening team selection and training process is critical and the most misunderstood by owners. Not for lack of intention, but more because of timing and construction challenges that get in the way of execution. Recruiting a management and employees based on personality temperament type and proper role placement will yield a balanced team and early The design of key revenue parties and group event concepts that are unique and defined by the way you perform them will give you a competitive advantage and a reason for guests to come back. FL Price eliminates the frustration and failed, hurried results, developing the systems, tools and training for your opening team to deliver a quality experience presentation from the moment the first guest walks through the door... LEARN MORE
Experience Destination Complete Development/Training & Follow up
Experience entertainment destinations are desgined and developed to meet the desires of the new generation of customer. They discover and match their own unique brand personality and delivery it to precisely what their marketplace is seeking. Experience pioneers are focused far beyond a common customer service as a strategy. Their business delivers a brand experience, which reflects the personality and temperament of the market, as well as integrates relevant emotional value into each visit. The transformation occurs as their perception of how it was performed exceeds their expectation, feeling like it was just for them. FL Price will lay the ground work for service basics, design and implement an experience culture that aligns with your brand. LEARN MORE
Mobile Revenue Centers
Add new revenue to offset seasonal slower months offer more variety and continue to define your unique way of doing business. Mobile entertainment activities for children, teens and adults are currently in high demand in corporate, school and church sponsored events. FL Price will take the guesswork out of starting or adding this new attraction to your existing business, with written systems and manuals, unique programming ideas, games, missions & game scenarios as well as recommend the best equipment on the market. FLP will point you in a direction that will be effective without going through the learning curve and leave you with a complete blueprint of how to build and grow your business. The package includes training the front line employee team on how to create these unique experiences, as well as install a sales system and marketing plan that will eliminate costly mistakes. LEARN MORE